Description: For the [Focal Public Administration], Operational Excellence is expressed in terms of being efficient and effective.
As every Public Adminstration has budgetary constraints, this is an increasingly important driver.
Efficiency is about the ratio between the cost of services delivered and the outputs of the services.
Effectiveness is about the degree to which the final outcomes realise the objectives (strategic goals) of the [Focal Public Administration] and their Stakeholders.
For a discussion of efficiency and effectiveness, see e.g. https://soc.kuleuven.be/io/pubpdf/IO04025_bouckaert.pdf
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| dct:type | paaf:Driver |
| dct:modified | 2024-11-13 |
| dct:publisher | KU Leuven Public Governance Institute |
| dct:title | Customer satisfaction |
| skos:definition | Description: For the [Focal Public Administration], Operational Excellence is expressed in terms of being efficient and effective. As every Public Adminstration has budgetary constraints, this is an increasingly important driver. Efficiency is about the ratio between the cost of services delivered and the outputs of the services.Effectiveness is about the degree to which the final outcomes realise the objectives (strategic goals) of the [Focal Public Administration] and their Stakeholders. For a discussion of efficiency and effectiveness, see e.g. https://soc.kuleuven.be/io/pubpdf/IO04025_bouckaert.pdf |