Description: In Public Administrations, more and more, citizens, company representatives and staff of other public administrations are considered to be "customers".
Providing high quality services to these customers is considered to be an important driver for the [Focal Public Administration].
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| dct:type | paaf:Driver |
| dct:modified | 2024-11-13 |
| dct:publisher | KU Leuven Public Governance Institute |
| dct:title | Customer satisfaction |
| skos:definition | In Public Administrations, more and more, citizens, company representatives and staff of other public administrations are considered to be "customers".Providing high quality services to these customers is considered to be an important driver for the [Focal Public Administration]. |