An individual is a principal that provides and/or consumes Public Services. A citizen is a member of a particular country and who has rights because of being born there or because of being given rights. Because in many public services, both citizens and non-citizens are concerned, the [Individual] ABB497 of EIRA is used as a stereotype to represent both. For more information, see also: http://data.europa.eu/dr8/Citizen The original documentation for ABB497 in EIRA5 reads as follows: DEFINITION: Individual ABB is a Stakeholder acting as a single human being, as distinguished from a group. Source: Gartner (https://www.gartner.com/en/glossary)