This refers to the way in which public administrations align their business
processes, responsibilities and expectations to achieve commonly agreed
and mutually beneficial goals. In practice, organisational interoperability means
documenting and integrating or aligning business processes and relevant
information exchanged. Organisational interoperability also aims to meet the
requirements of the user community by making services available, easily
identifiable, accessible and user-focused
Source: The New EIF. https://ec.europa.eu/isa2/eif_en
The new European Interoperability Framework (EIF) is part of the Communication (COM(2017)134) from the European Commission adopted on 23 March 2017. The framework gives specific guidance on how to set up interoperable digital public services.