| Administrative simplification |
|
| Preservation of information |
|
| Assessment of Effectiveness and Efficiency |
|
| Recommendation 17: Simplify processes and use digital channels whenever appropriate for the delivery of European public services, to respond promptly and with high quality to users’ requests and reduce the administrative burden on public administrations, businesses and citizens. |
|
| Recommendation 18: Formulate a long-term preservation policy for information related to European public services and especially for information that is exchanged across borders. |
|
| Recommendation 19: Evaluate the effectiveness and efficiency of different interoperability solutions and technological options considering user needs, proportionality and balance between costs and benefits. |
|